Refund, Cancellation & Delivery Policy

1. Billing

Premium is billed in advance, monthly or yearly, through our payment partner Razorpay. The price, currency and period are shown on the pricing page before you pay. Your subscription renews automatically at the start of each period until you cancel it.

2. Delivery

Sarva Premium is a digital service. Nothing is shipped and there is no physical delivery. Premium is activated on your Sarva account as soon as Razorpay confirms your payment (usually within a few minutes) and is available wherever you sign in. If Premium has not appeared on your account within 24 hours of a successful payment, email support.sarvaeditor@gmail.com and we will activate it or refund the payment in full.

3. Cancelling

You can cancel at any time from your Account page, under Billing → Cancel subscription. No further payments are taken after you cancel. You keep Premium until the end of the period you have already paid for; after that your account moves to the free plan. Your account and files are not deleted when you cancel.

4. Refunds

Because Premium is delivered instantly and can be cancelled at any time, payments are final and non-refundable. That includes the unused part of a period after you cancel, a yearly plan cancelled early, and time you did not use the Service. Cancelling stops future renewals; it does not refund the current period.

This does not affect any right you have under consumer protection law that cannot be waived.

5. Charges made in error

If you were charged twice for the same period, charged after a cancellation had already taken effect, or paid but never received Premium, email support.sarvaeditor@gmail.com within 30 days of the charge. Once we confirm the error we refund that charge in full to the original payment method. Refunds are issued within 5–7 working days of confirmation; your bank may take a few more days to show it.

6. Failed renewals

If a renewal payment fails, Razorpay may retry it. If it keeps failing, the subscription stops and your account returns to the free plan. You can subscribe again at any time.

7. Contact

Questions about a payment or this policy: support.sarvaeditor@gmail.com. We acknowledge messages within 24 hours. See also our Contact page.